Frequently Asked Questions

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Down ArrowQ1. Why are some courses instructor-led while others are available in an online format?
Down ArrowQ2. Will travel be considered for remote team members to participate in any in-class courses?
Down ArrowQ3. How can I guide my team members during their experience?
Down ArrowQ4. Online classes typically are not as lively or interactive as in-class sessions. What can I do to help make these more engaging?
Down ArrowQ5. What is the expected length of time for completing each ILP?
Down ArrowQ6. Are courses in ILPs required?
Down ArrowQ7. How do I submit a waiver/course removal?
Down ArrowQ8. I don’t have an ILP. How do I get one?
Down ArrowQ9. I just completed my course. Why am I not seeing credit on my ILP?
Down ArrowQ10. Dell Annual Compliance Training
Down ArrowQ11. How do I know if P&O Academies supports my organization?
Down ArrowQ12. How do I cancel/decline a class?
Down ArrowQ13. What if I am in a Sales Operations role, do I have access to P&O Academies?
Down ArrowQ14. How do I launch an online class?
Down ArrowQ15. How do I retake an online course?
Down ArrowQ16. How do I add an Elective to my Learning Plan?
Down ArrowQ17. P&O Academies: Login Process
Down ArrowQ18. When will you receive P&O Access after the recent Job/Role/Org Change?
Down ArrowQ19. What are P&O Academy Essential Courses?

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Answers
Why are some courses instructor-led while others are available in an online format?
Instructor-led courses were selected for topics that require high levels of peer interaction and discussion, while online courses were designed around topics more conducive to independent learning.
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Will travel be considered for remote team members to participate in any in-class courses?
The majority of courses offered in-person also will be available through instructor-led, virtual classes that are targeted to each geographic region.
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How can I guide my team members during their experience?
As a manager, you can provide several touch points to increase the impact of courses on team members. Prior to training, make sure you’re aligned with their ILPs and IDPs; set aside time to discuss these in-depth. Before each course begins, talk through what the learning expectations are for the specific topic. After each course, discuss what was learned and explore how to apply newly-gained skills in specific roles and situations.
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Online classes typically are not as lively or interactive as in-class sessions. What can I do to help make these more engaging?
Though instructors are not physically present for these online courses, there still is an opportunity to create a high-touch learning experience for your team. For those team members who are in the same site, use online courses as an opportunity to bring them together in a room to experience learning together. Be more inclusive by inviting your remote team member(s) also required to take the same courses to participate via live meeting.
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What is the expected length of time for completing each ILP?
ILPs were carefully planned for each team member so they can be completed within an annual period (depending on the Academy). When that time is complete, individuals likely will have either a new role and/or the curriculum will be updated to meet our evolving business needs.
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Are courses in ILPs required?
Every ILP contains suggested courses for the job grade and level, along with the option to waive courses and include additional ‘elective’ courses as desired. Completion of these courses is required to provide team members with the skills needed to enable the next step in Dell’s transformation.
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How do I submit a waiver/course removal?
Waivers are appropriate if learner is a Subject Matter Expert (SME) or took the course or equivalent (requires manager's approval because credit is granted when a course is waived)
Removals are appropriate if the course does not apply to the learner’s current role
Adds are appropriate if the course enhances the learner’s development for current or future roles.

**Please note the Core curriculum on an ILP can be modified up to 33%**

Process: My Learning à Core Courses - "Action" column
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I don’t have an ILP. How do I get one?
Currently there are ILPs for specific job families in Product Marketing, Procurement, Supply Chain, and Engineering.  There are learning & development opportunities available for other job families in P&O.  Please contact your HRBP or your manager for more information on what is available.
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I just completed my course. Why am I not seeing credit on my ILP?
It takes 5-7 business days to receive credit on your P&O Academies Learning Plan once the course shows successful on your My Learning/SABA Transcript (Delivery Approach: Online Self and Instructor-Led).  Third party content providers (Delivery Approach: Functional Online Self) will show credit within in 72 hrs of successful completion.  Pass rate for both delivery approach is 80% or better
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Dell Annual Compliance Training
Annual Ethics & Compliance training courses are owned and tracked by Global Ethics and Compliance and are NOT tracked in MyLearning nor in P&O Academies. For more information refer to the Global Ethics and Compliance Website: https://dell-console.lrn.com/
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How do I know if P&O Academies supports my organization?

Currently P&O Academies is limited to Jeff Clarke’s legacy GO&EUCS organization (Engineering, Marketing, Supply Chain and Procurement) and funded by those L3 leaders. There are learning & development resources available to you today including Developmental Tools located in the Career Resource Center.

 

Career Resource Center: http://intranet.dell.com/dept/hr/Global/Development/Pages/home.aspx

 

Legacy GO & EUC:    http://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Home.aspx  

 

CIO People Development:  http://dellitpeopledevelopment.dell.com/SitePages/Home.aspx

 

GSD LIVE:   http://intranet.dell.com/dept/gfd_wc/careers/default.aspx

 

CSO People Dev:  http://intranet.dell.com/sites/CSO/BPTW/default.aspx

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How do I cancel/decline a class?

1. To decline an accepted session, please go into the portal to your “ My Learning”   dashboard. At the bottom of the page under   “Upcoming Sessions” , you will see your scheduled sessions. Go to the Action column (to the right) and click on   “Change your Response.” in t he pop-up window, select   “Decline Seat”.

2.    You will then receive confirmation that your response for the session has been declined. Please remove the session placeholder from your Outlook calendar.

3.  I f you decline a session within 14 days, you may be asked to find a replacement.

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What if I am in a Sales Operations role, do I have access to P&O Academies?
Team members in Jeff Clarke's Products and Operations organization who have a Sales Operations role, should refer to the Dell Technologies Sales University for training.  
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How do I launch an online class?
https://dell.service-now.com/sp?id=kb_article_sp&sys_id=6e75623e2f83674453a7e0252e99b6f4
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How do I retake an online course?
https://dell.service-now.com/sp?id=kb_article_sp&sys_id=7d8f76a51b4e48d4b86b6576bc4bcb46
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How do I add an Elective to my Learning Plan?
https://dell.service-now.com/sp?id=kb_article_sp&sys_id=175810d91bea0cd0d365b888cc4bcb51
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P&O Academies: Login Process
 https://dell.service-now.com/sp?id=kb_article_sp&sys_id=79f2aa362f83674453a7e0252e99b616

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When will you receive P&O Access after the recent Job/Role/Org Change?


If you recently had a change in your Job Function/Role/Organization, P&O Access is going to be granted basis theHR Roster refresh which is loaded into P&O Academies every 4-6 weeks.

Note: We support Dell employees in Jeff Clarke’s legacy organization (Supply Chain, Marketing, Engineering, Procurement and Sales Operations)


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What are P&O Academy Essential Courses?

The ‘Essentials’ courses focus on core skills that are essential in all job roles. These are important skills that we all need to continually develop.   

Which courses are Essential Courses?

Completed Staff Work     Course Code: PROF5067    Duration: 3hrs

Learn CSW strategy for problem-solving and presenting actionable solutions to stakeholders and leaders.

7 Steps to Problem Solving   Course Code: PROF2419    Duration: 4hrs x 2 days

Develop a logical approach to breaking down problems into smaller issues and prioritizing for resolution.

Development Plan for Individual Contributors Course Code: PROF0250 Duration: 2.5hrs

How to create an effective IDP and think differently about your career and advancement.

Leading at the Speed of Trust for Leaders   Course Code: PROF8544    Duration: 4.5hrs

This four-hour, highly tailored workshop gives the leadership team a solid understanding of the Speed of Trust framework with an emphasis on the areas of Relationship and Organizational Trust.

Presenting Virtually     Course Code: HR-TC-LEAD8502    Duration: 2.5hrs x 2 days

Best practices for delivering virtual presentations.

Presentation Skills     Course Code: PRES001    Duration: 8hrs x 2 days

In this introductory course prepare and develop a message with structure and flow, develop skills to enhance delivery, and improve audience engagement with visual, verbal, and vocal delivery techniques.

Problem Solving Methodologies   Course Code: PROF2429    Duration: 4hrs

This highly tailored workshop gives the leadership team a solid understanding of the Speed of Trust framework with an emphasis on the areas of Relationship and Organizational Trust.

Say it with Charts   Course Code: PROF4149    Duration: 2hrs

This introductory course provides a step-by-step approach, to effectively displaying quantitative and qualitative data for an optimal impact.

 

How do you add an Essential Course to your elective learning plan?  

Please refer to the Knowledge Article: https://dell.service-now.com/sp?id=kb_article_sp&sys_id=KB1008661

 

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